Returns & Faulty Items Policy
Quick Summary
At Carran Waterfield Shop, we want your books to arrive in perfect condition.
If your item is damaged or faulty, please contact us within 14 days of delivery. We will arrange a replacement through our fulfilment partner, Bookvault.
Please note: we only accept returns for damaged or faulty items.
Full Policy
We want every order from Carran Waterfield Shop to arrive in perfect condition.
Faulty or Damaged Items
If your item arrives damaged or faulty:
- Please contact us within 14 days of delivery
- Include a clear photo of the issue
- We will review the issue and arrange a replacement through Bookvault
- A replacement will be sent as quickly as possible
Returns Policy (General)
We do not offer returns for change of mind or non-fault-related reasons.
Returns are only accepted for items that are damaged or faulty.
Return Costs
- If an item is faulty or damaged: return costs are not required
- For all other cases (if approved at our discretion): customers are responsible for return postage costs
Questions?
If you have any questions about your order, please contact us.